Please remember that the Under-Counter system is designed to be installed by a licensed professional plumber; we do not recommend self-installation. Your system comes with a detailed step-by-step Installation Manual with pictures and diagrams. If your installer has questions, contact us at support@pristinehydro.com or call us so we can guide you in!

Yes! Take a look at our latest comprehensive report:Certificate of Analysis July 2022 to view all specific chemicals and minerals filtered out by our Water Revival Systems™. ALSO - We just completed a special report focused on the identification of 18 plastic compounds (PFAS Contamination):Certificate of Analysis July 2022

Our unique filtration process includes stages that help increase the benefits of this ultra-filtered water, including remineralization with low controlled TDS comprised of magnesium bicarbonate with traces of calcium and sodium bicarbonate, as well as silica and chloride. The water is naturally restructured and recharged through Coconut Carbon filtration, lodestones, and crystal quartz.

PristineHydro® utilizes a High-Efficiency Reverse Osmosis Membrane that has a waste-to-recovery rate of 1 to 1, a very high-efficiency rate. The ratio for Water Ionizers is about 1 to 3; it's hard to imagine using such acidic wastewater, which should not even come into contact with human skin.

Yes absolutely! Dogs, cats, and birds can enjoy every drop of Pristine water. However, we do not recommend this for reptiles or fish tanks as they need certain minerals beneficial to their species that are not present in our remineralized water.

If, for some reason, a piece of the system came broken or required a replacement, don't hesitate to contact us during store hours via email (preferred) or by phone. Provide your name, order number, shipping address, and a description and picture of the broken part that needs replacement.

Most customers prefer to replace filters proactively to maintain PRISTINEHYDRO® water quality standards rather than wait for complete filter component degradation. Average Service Life is based on “normal” usage and average feed water quality. Actual filter life will vary with the frequency of use, total volume produced, and, most importantly, source water quality. If you are a heavy user or your water supply is of below-average quality, you may need to replace filters more frequently. We recommend periodically checking your system’s output water TDS and regularly replacing filters to maintain high system performance. CLICK HERE to view our recommended Filter Replacement schedule by Water Revival System™ type. You can purchase your specific replacement filters on our Website.

Great question, if you or your installer has any technical issues with your Water Revival System™, check out our Troubleshooting Guide.

These are chemicals that the testing company puts into the sampling bottles that preserve water. They act as a surrogate to carry any potential plastics that may be hiding within the water. Link to our Latest Analysis in case you've yet to download.