Perfecting Consumable Water Quality Since 2005

GENERAL QUESTIONS

Based in Laguna Woods, California, first-time customers can come into our storefront and receive a complimentary 16 oz sample of PristineHydro® water in a glass bottle (subject to availability)

Our top-selling products typically shift each month however our consistently popular products would in order be:

Electrolyte Balance®

Travel-Portable Water Revival System™

Under-Counter Water Revival System™

Yes! We have countless professional and amateur athletes and health-conscious travelers that don't leave home without their PristineHydro® Travel-Portable Water Revival Systems™. You no longer have to compromise your drinking water quality when traveling abroad.

PristineHydro® sells direct to customers online, at our Pristine Wellness store in Laguna Woods, CA, through hundreds of enthusiastic and knowledgeable Pristine Partner Affiliates and PristineHydro®Authorized Retailers nationwide.

We understand your concern over this, and the reasoning is simple -bottle packs are no longer sold on our website as they became too expensive for customers to order due to shipping costs. However, we are happy to sell bottles and packs to you directly from our store in Laguna Woods.

WATER REVIVAL SYSTEM™ QUESTIONS

Please remember that the Under-Counter system is designed to be installed by a licensed professional plumber; we do not recommend self-installation. Your system comes with a detailed step-by-step Installation Manual with pictures and diagrams. If your installer has questions, contact us at support@pristinehydro.com or call us. We are also in the process of creating an instructional video for installation and troubleshooting; check back soon!

We've just added an instructional video for our Travel-Portable Water Revival System™ to the product page. It's a quick video tutorial of how to install and everything else you need to know!

See our Certificate of Analysis to view all specific chemicals and minerals filtered out by our Water Revival Systems™.

Our unique filtration process includes stages that help increase the benefits of this ultra-filtered water, including Remineralization with low controlled TDS comprised of magnesium bicarbonate with traces of calcium and sodium bicarbonate, as well as silica and chloride. The water is naturally restructured and recharged through Coconut Carbon filtration, lodestones, and crystal quartz.

PristineHydro® utilizes a High-Efficiency Reverse Osmosis Membrane that has a waste-to-recovery rate of 1 to 1, a very high-efficiency rate. The ratio for Water Ionizers is about 1 to 3; it's hard to imagine using such acidic wastewater, which should not even come into contact with human skin.

Yes absolutely! Dogs, cats, and birds can enjoy every drop of Pristine water. However, we do not recommend this for reptiles or fish tanks as they need certain minerals beneficial to their species that are not present in our remineralized water.

If, for some reason, a piece of the system came broken or required a replacement, don't hesitate to contact us during store hours via email (preferred) or by phone. Provide your name, order number, shipping address, and a description and picture of the broken part that needs replacement.

We recommend changing the filters every 12 - 36 months, depending on which step the filter is part of our process; click here to view our recommended Filter Replacement schedule. You can purchase your specific replacement filters on our Website.

Yes, for technical issues with your Water Revival System™, check out our Troubleshooting Guide. 

ELECTROLYTE BALANCE® QUESTIONS

If you don't have access to PristineHydro® water, we recommend using the best (clean, high pH) water you can find. 

If you don't have a carbonation machine, you'll want to pick one up; some excellent soda machine optionshere (i.e., SodaStream).

A great quick solution is buying a box of sparkling mineral water; the site VeryWellFit has an excellent review of sparkling water options based on quality and pricing. 

Note: It is not necessary to use a carbonation machine or sparkling water with our liquid Electrolyte Balance®.

No, they are not; the powder requires carbonated water to activate, and the liquid has already achieved the reaction and therefore is not carbonated.

This product is designed to be consumed daily. Since it must be shaken before consumption, it should never clump up. Leaving the product unshaken for more than a week may result in such clumping. If the product is not more than a month old and has clumped up, you can generally use the handle of a utensil or chopstick to loosen the clumped product and shake it well.

Yes, at first. The odor will go away shortly. It is due to the presence of magnesium.

No, this is not a necessity. Some prefer it to be cold and would only be refrigerated for flavor enhancement.

The effect is the same from both versions of the product. Our Electrolyte Balance® powder is designed to be mixed with carbonated water, while the liquid Electrolyte Balance® is to be taken with non-carbonated, preferably PristineHydro® water, or the cleanest water you have access to. The key benefit of the powder is its long shelf life and portability vs. transporting liquid.

The average adult dosage is 1-2 oz a day; for a child, it would be a half dosage; however, we recommend you consult your pediatrician as to what's best, especially for children five years of age and younger.

Many customers have told us that Electrolyte Balance® has helped with constipation; we recommend you ask your doctor what's best for you.

Many of our expecting mothers have told us that Electrolyte Balance® has helped with their cramps, morning sickness, and sleep; we recommend you ask your doctor what's best for you.

We package using PET plastic, a safe and sustainable alternative to glass for shipped orders to avoid breakage, unwanted chemical reaction if bottles experience extreme heat or cold during shipping, and to reduce its carbon footprint by reducing weight and packing materials.

SHIPPING QUESTIONS

We've been proactively working through this obstacle since the end of 2021. Our fulfillment center has been very indecisive about allowing orders to Australia, and we honestly wish we knew why. The carrier we provide for international shipping (DHL) has not been accepting shipments going to the continent of Australia. No carriers except FedEx have been taking orders to ship to Australia. We understand this is highly irritating and want this problem resolved. In the meantime, we will be working on this and will update everyone asap. We apologize for the inconvenience.

For domestic orders, we use UPS ground shipping. For international orders, we use DHL. 

Though we have tried, unfortunately, there is not much we can do to alter this inconvenience. Please know that we do not control nor retain any portion of any shipping costs; what you pay is solely determined by the carrier. Our default international carrier is DHL, which we have regularly found to be the most economical for customers. We do not use nor recommend the US Postal Service for international shipments. If you find an alternative carrier, we will gladly accommodate; just let us know at the time of your order. Please note: we are not responsible for any damage, delays, customs/taxes, or other costs related to the shipping and transit of your products. 

Though we have tried, unfortunately, there is not much we can do to alter this inconvenience. Some of our highly perishable products sold within the sister store LivePristine.com (such as our Royal Jelly) require overnight shipping (to maintain the product's safety); the only alternative is in-store pick up. Please know that we do not control nor retain any portion of any shipping costs; what you pay is solely determined by the carrier.

OTHER QUESTIONS

Please visit our sister store, LivePristine.com - where you'll find everything sold by Pristine Wellness.

Click the Partner Program link, or send an email to Support@pristinehydro.com and put 'PristinePartners in your Subject line and we will be back in touch with you promptly.

Thanks for visiting our FAQ page!

We appreciate you stopping by; if you've got a question that was not answered above, pleas send us a note via the form and someone from our customer success team will be in touch ASAP.

If you're an existing customer who wants more information about our referral program, please visit our Pristine Partners Inquiry Page

Have a glorious day and a blessed week!

#LivePristine

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