Based in Laguna Woods, California, first-time customers can come into our storefront and receive a complimentary 16 oz sample of PristineHydro® water in a glass bottle (subject to availability)

Our top-selling products typically shift each month however our consistently popular products would in order be:

Electrolyte Balance®

Travel-Portable Water Revival System™

Under-Counter Water Revival System™

Yes! We have countless professional and amateur athletes and health-conscious travelers that don't leave home without their PristineHydro® Travel-Portable Water Revival Systems™. You no longer have to compromise your drinking water quality when traveling abroad.

PristineHydro® sells direct to customers online, at our Pristine Wellness store in Laguna Woods, CA, through hundreds of enthusiastic and knowledgeable Pristine Partner Affiliates and PristineHydro® Authorized Retailers nationwide.

We understand your concern over this, and the reasoning is simple -bottle packs are no longer sold on our website as they became too expensive for customers to order due to shipping costs. However, we are happy to sell bottles and packs to you directly from our store in Laguna Woods.

Please remember that the Under-Counter system is designed to be installed by a licensed professional plumber; we do not recommend self-installation. Your system comes with a detailed step-by-step Installation Manual with pictures and diagrams. If your installer has questions, contact us at support@pristinehydro.com or call us. We are also in the process of creating an instructional video for installation and troubleshooting; check back soon!

We've just added an instructional video for our Travel-Portable Water Revival System™ to the product page. It's a quick video tutorial of how to install and everything else you need to know!

See our updated Certificate of Analysis to view all specific chemicals and minerals filtered out by our Water Revival Systems™.

Our unique filtration process includes stages that help increase the benefits of this ultra-filtered water, including Remineralization with low controlled TDS comprised of magnesium bicarbonate with traces of calcium and sodium bicarbonate, as well as silica and chloride. The water is naturally restructured and recharged through Coconut Carbon filtration, lodestones, and crystal quartz.

PristineHydro® utilizes a High-Efficiency Reverse Osmosis Membrane that has a waste-to-recovery rate of 1 to 1, a very high-efficiency rate. The ratio for Water Ionizers is about 1 to 3; it's hard to imagine using such acidic wastewater, which should not even come into contact with human skin.

Yes absolutely! Dogs, cats, and birds can enjoy every drop of Pristine water. However, we do not recommend this for reptiles or fish tanks as they need certain minerals beneficial to their species that are not present in our remineralized water.

If, for some reason, a piece of the system came broken or required a replacement, don't hesitate to contact us during store hours via email (preferred) or by phone. Provide your name, order number, shipping address, and a description and picture of the broken part that needs replacement.

Most customers prefer to replace filters proactively to maintain PRISTINEHYDRO® water quality standards rather than wait for complete filter component degradation. Average Service Life is based on “normal” usage and average feed water quality. Actual filter life will vary with the frequency of use, total volume produced, and, most importantly, source water quality. If you are a heavy user or your water supply is of below-average quality, you may need to replace filters more frequently. We recommend periodically checking your system’s output water TDS and regularly replacing filters to maintain high system performance. Click Here to view our recommended Filter Replacement schedule by Water Revival System™ type. You can purchase your specific replacement filters on our Website.

Yes, for technical issues with your Water Revival System™, check out our Troubleshooting Guide. 

As many regular Electrolyte Balance® users are aware, this product was designed for daily consumption, and its constitution requires it be shaken daily to maintain optimum emulsification.  We received feedback from some 6-pack buyers that the solids were separating and hardening in the bottles of product which were not actively being used.  Though the product can be revived with vigorous shaking, we want our customers to avoid this inconvenience and confusion, thus we discontinued that option.  The good news is that the 2-pack format has proven to be the optimum option for our regular EB consumers.

If you don't have access to PristineHydro® water, we recommend using the best (clean, high pH) water you can find. 

If you don't have a carbonation machine, you'll want to pick one up; some excellent soda machine options here (i.e., SodaStream).

A great quick solution is buying a box of sparkling mineral water; the site VeryWellFit has an excellent review of sparkling water options based on quality and pricing. 

Note: It is not necessary to use a carbonation machine or sparkling water with our liquid Electrolyte Balance®.

No, they are not; the powder requires carbonated water to activate, and the liquid has already achieved the reaction and therefore is not carbonated.

This product is designed to be consumed daily. Since it must be shaken before consumption, it should never clump up. Leaving the product unshaken for more than a week may result in such clumping. If the product is not more than a month old and has clumped up, you can generally use the handle of a utensil or chopstick to loosen the clumped product and shake it well.

Yes, at first. The odor will go away shortly. It is due to the presence of magnesium.

No, this is not a necessity. Some prefer it to be cold and would only be refrigerated for flavor enhancement.

The effect is the same from both versions of the product. Our Electrolyte Balance® powder is designed to be mixed with carbonated water, while the liquid Electrolyte Balance® is to be taken with non-carbonated, preferably PristineHydro® water, or the cleanest water you have access to. The key benefit of the powder is its long shelf life and portability vs. transporting liquid.

No, it is derived from a natural source of magnesium chloride which is then converted into magnesium bicarbonates when mixed with carbonated water. The most common source is extracted through seawater.

The average adult dosage is 1-2 oz a day; for a child, it would be a half dosage; however, we recommend you consult your pediatrician as to what's best, especially for children five years of age and younger.

Many customers have told us that Electrolyte Balance® has helped with constipation; we recommend you ask your doctor what's best for you.

Many of our expecting mothers have told us that Electrolyte Balance® has helped with their cramps, morning sickness, and sleep; we recommend you ask your doctor what's best for you.

Yes! We've recently completed the in-depth testing/certification program with BSCG. PristineHydro® is committed to quality control above and beyond dietary supplement standards... Our Electrolyte Balance® Powder and Liquid are certified for use by anyone concerned about product approval within their respective sport testing program/organization. 

The BSCG Certified Drug Free®  program tests each lot for BSCG’s industry-leading drug-testing menu covering more than 491 banned substances, including 287 on the WADA Prohibited List and 204 other illicit, OTC, or prescription drugs. Our testing covers more drugs banned in sport than any other program in the world and is the only one to add coverage for drugs not banned in sport for additional health and regulatory protection. The WADA Prohibited List governs Olympic sport and also serves as a model for sport federations, professional sport leagues, and military/vocational drug-testing programs, which ban many of the compounds on the WADA Prohibited List. As a result, BSCG’s industry-leading drug-testing menu offers security to athletes and professionals across the spectrum of WADA, NFL, MLB, NHL, NBA, WNBA, PGA, LPGA, MLS, ATP, WTA, FIFA, FINA, AFL, NRL, NASCAR, UFC, CrossFit, NCAA, military, law enforcement, and other drug testing programs. PristineHydro® ElectrolyteBalance® BSCG Certification page on BSCG.org.

We package using PET plastic, a safe and sustainable alternative to glass for shipped orders to avoid breakage, unwanted chemical reaction if bottles experience extreme heat or cold during shipping, and to reduce its carbon footprint by reducing weight and packing materials.

Like soda and beer cans, the aluminum cans we use are lined with polypropylene for safety. Polypropylene is one of the safest commercial non-toxic plastic and does not contain Bisphenol A (BPA), which are known to pose health risks. This makes it a preferred choice for beverage applications, as it does not introduce harmful chemicals into the water.

Also, like all other aluminum cans PristineHydro’s cans are curbside recyclable.

It should be noted that shower filters are not water softeners. Our products are designed to filter out chemicals that are harmful to the body, however they are not designed to provide a softened water feel.

The Aqualux Shower filter primarily filters out chlorine, while the Ultimate Dual KDF Filter filters out much more (see product description on our website). The Dual KDF Filter filters out harmful chemicals found in tap shower water (Chloramine, chlorine, fluoride, iron, lead, heavy metals, bacteria, Volatile Organic Compounds, chemicals, lime, calcium). In addition the Dual KDF Filter also reduces odors, organic waste, trihalomethanes, bacteria, and common carcinogens such as carbon tetrachloride, chloroform, benzene and vinylidene chloride.

The Dual KDF shower filter uses female(in) and male(out) threading; so as long as your existing shower head has a standard female threading, it should fit. Please note, the Ultimate Dual KDF is not compatible with Moen shower heads.

This can be caused by a number of different factors. For example, the amount of people in your household, the amount of showers in a week, and the levels of chlorine that are in your area's tap water can all affect the general lifespan of your shower filter. The Aqualux Shower Filter is built to last 6 to 8 months, and the Ultimate Dual KDF Shower Filter can last from regularly 8 months to a year. A high chlorine level will deteriorate the filters faster than a year, but it also depends on if the customer's frequency of showering, every minute in the shower approximately 2.5 gallons of water being used. The products are not particularly a one-size-fits-all, and some may have to change out the filters more frequently than others.

As of September 2022, we have implemented a new capsule form of our Shilajit powder for optimal consumption and ease of access for our customers. However, this version no longer contains Triphala within the powder - so it is pure shilajit.

We recommend trying the vegan capsules first to sample it to your body. Over time, you can switch to using the powder if you would like to add it to other foods or take it in larger quantities. If you have already purchased the tar however, that’s okay. Sample it in smaller doses to let your body adjust to it.

Take a look at our Shilajit Certificate of Analysis to get the full details on the purity.

Studies have shown benefits to the immune system, digestive function, recovery, and longevity among other things.

Shilajit can be taken with (preferably PristineHydro®) water and/or liquid Electrolyte Balance®, however it also goes well with the Ayurvedic method of raw milk and honey - or you can also try it with warm bone broth for a warmer alternative.

We have not heard of any negative effects of Shilajit from any expecting mothers; we do recommend you ask your doctor as to what’s best for you.

Recently, we've had to make the decision to no longer ship any products to Mexico due to Customs enforcement. Water Revival Systems® we've sent to Mexico have been either destroyed on arrival or have had holes drilled into the filters. We apologize for the inconvenience this may cause.

For domestic orders, we use UPS ground shipping. For international orders, we use DHL or FedEx. 

Though we have tried, unfortunately, there is not much we can do to alter this inconvenience. Please know that we do not control nor retain any portion of any shipping costs; what you pay is solely determined by the carrier. Our default international carrier is DHL, or FedEx International for some products, which we have regularly found to be the most economical for customers. We do not use nor recommend the US Postal Service for international shipments. If you find an alternative carrier, we will gladly accommodate; just let us know at the time of your order. Please note: we are not responsible for any damage, delays, customs/taxes, or other costs related to the shipping and transit of your products. 

Though we have tried, unfortunately, there is not much we can do to alter this inconvenience. Some of our highly perishable products sold within the sister store LivePristine.com (such as our Royal Jelly) require overnight shipping (to maintain the product's safety); the only alternative is in-store pick up. Please know that we do not control nor retain any portion of any shipping costs; what you pay is solely determined by the carrier.

As promised, we've finally completed our website merging procedure. All products are now on one website, no more hopping between one site over the other, you can now purchase all of your hydration and wellness needs on PristineHydro.com

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